Import service

Generally, we order from all sides. Of course, it depends on what is to be ordered.

Example pages for this would be:

– Liz Lisa Online Store
– Axes Femme Online Store
…

Yes, domestic and international orders are both possible.

In general, everything is possible. Of course, we will take a close look at the item and the site where you want to order it beforehand.
If we decide not to order this item, we will let you know.

1. Click on the “Let’s go” button at the top.
2. Now a free text will open where you should enter the following:
   -the link of the page
   -Name of the item
   -Color
   -Size
   -and how much of it you want to order
   -(If you want to order several different items from this store, then you can please number them all together in this text field.
   Important!
   If you want to take an article from another store, please do the complete procedure again because we will then charge a new 14,99€, as it is explained above!)
3. Go to the payment’s button
   (the 14,99€ you pay here already in advance, if it should not come to a purchase from our side, you get of course then your money back)
4. We will send you further information by email and if you have any questions about your package, you are always welcome to write to us.

Yes.
Your package we ordered for you will be sent to us first. We will then check the complete condition on the same day of course and then inform you that your package is now with us. Once we have found the condition to be as described, we will send your package on to you. That means it should be with you in 1-2 days from that time. Here you will also receive a tracking number from us, so you know where your package is and when exactly it will arrive.

Important!
If your item is not as described, we will contact you immediately and try to find a solution together with you.

In this case, the return policy of the respective store where the order was placed applies.
Please contact us and together we will find a solution on how to proceed.

Yes, but only on the €14.99 paid.
You are also welcome to redeem your points for this to get a discount on the 14,99€.

Depending on which country is ordered from, shipping can take from 4 – 60 days.
Feel free to contact us for shipping status and we will be happy to let you know where your package is and approximately how long it will take.

If your package does not arrive, we will of course inform you directly and also contact the retailer where we ordered it for you.
We will also keep you up to date on what has been discussed with the dealer. If the package does not arrive at all, we will find a solution together with you.

You will incur the following costs:

• Price for your item
• Shipping costs to Germany
• Customs
• Excise tax
• Import sales tax
• our shipping costs (5,95€)
• our flat rate (14,99€)

After the order is completed, you don’t have to worry about anything. In the best case, your package will arrive at your home without you having to deal with it.
If there are any problems, we will of course inform you and try to find a solution together with you.

We don’t care how much you want to order.
Please note, if you order things from different stores, that you have to make a new order for each store.

No.

However, we will support you in enforcing the damage with the respective companies.

No.

We make every effort to check if they are fakes before ordering. However, in case of a counterfeit, you will not get your goods or your money back.

Due to our many years of experience, this has not happened to us yet, but we still have to protect ourselves.

After you received calculation by email, you changed your mind:

You want to cancel the order completely?
In that case we charge the 14,99€ to cover our expenses.

You want to order more items from this store?
Once you have then again the chance that we calculate the total price again with the added things.

We are very sorry about that. Of course you will get the 14,99€ directly back.

Yes.
Through our years of experience, we know approximately where we can find which items well.
If we know of an alternative site where your item is offered at a lower price than the site where you would like to order now, we will be happy to let you know and you can then consider which site we should order from for you.